At Capstone Solutions, we strive to provide exceptional service and customer satisfaction. If you are not entirely satisfied with our services, we are here to help.
- Eligibility for Refund: Refunds are applicable under specific circumstances as outlined below:
- If you have made a payment for services that were not rendered or completed.
- In case of an over payment or duplicate payment.
- If there is a documented error in billing or charges.
- Refund Request Process:
- To request a refund, please contact our customer service team within 30 days from the date of the transaction.
- Provide details of the transaction, including the invoice number, amount, and reason for the refund request.
- Our team will review your request and may require additional information or documentation to process the refund.
- Refund Methods:
- Refunds will be processed using the original method of payment. If the payment was made via credit card, the refund will be credited to the same credit card used for the transaction.
- Please allow 30 business days for the refund to be processed and reflected in your account.
- Non-Refundable Services:
- Certain services may be non-refundable once initiated or completed, such as document processing fees, government charges, or third-party fees incurred on your behalf.
- Any expenses or costs incurred by Capstone Solutions in the process of providing services will not be eligible for a refund.
- Cancellation Policy:
- If you wish to cancel services before they have been initiated or completed, please contact us as soon as possible.
- Depending on the stage of service delivery, a partial refund may be applicable after deducting any incurred costs or expenses.
- Contact Us:
- If you have any questions or concerns regarding our refund policy, please contact our customer service team at https://capstone-solutions.com/contact-us/.
By using our services and making payments, you acknowledge that you have read and agree to this Refund Policy. Capstone Solutions reserves the right to update or modify this policy at any time without prior notice.